Thank you for choosing Wrna Digital. We aim to provide you with the best branding experience possible. However, we understand that there may be circumstances in which you need to request a refund. This Refund Policy outlines the terms and conditions for requesting and processing refunds for our products and services.
1. Eligibility for Refunds
- Cancellation within Grace Period: Full refunds will be provided for any service canceled within 48 hours of booking, provided no substantial work has already been initiated.
- Non-Start of Service: If a service has not commenced due to our inability to begin the work, a full refund will be issued.
- Dissatisfaction with Service: Partial refunds may be considered on a case-by-case basis if services rendered do not meet agreed-upon standards or expectations, provided the claim is made within 7 days after delivery.
- Error in Service Provision: If there is a significant error or deviation from the service specifications agreed upon, eligible for a partial to full refund depending on the severity of the issue.
- Force Majeure: In the event of unforeseen circumstances beyond either party’s control, clients may be eligible for a full or partial refund, subject to review.
- Non-delivery of Promised Deliverables: Full or partial refunds may be issued if we fail to deliver the agreed-upon deliverables within the stipulated timeline without a valid reason.
2. Non-Refundable Item
- Custom Services: Any services customized to client specifications, such as personalized branding proposals, cannot be refunded once work has commenced.
- Deposits: Initial deposits are non-refundable as they cover preliminary expenses and resource allocation.
- Downloadable Materials: All digital products including guides, templates, and training materials are non-refundable once downloaded.
- Completed Services: Services that have been fully delivered and accepted by the client are non-refundable.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to info.wrnadigital@gmail.com with your refund request. Include your full name, order number, and a brief explanation of the reason for your request.
- Review: Our team will review your request and respond within 3 days.
- Processing: If your refund request is approved, we will initiate the refund process. Refunds may take 7 days to reflect in your account, depending on your payment method.
4. Cancellation of Subscriptions
If you wish to cancel your subscription to Wrna Digital, you can do so at any time. However, please note that the subscription fees are non-refundable, and you will continue to have access to the content until the end of your subscription period.
5. Third-Party AI Platforms
Certain programmes may include access to AI tools, custom GPTs, digital systems or other resources offered as bonuses through third-party platforms such as ChatGPT.
Access may be affected by changes to third-party policies, features, subscription requirements or platform availability, which are beyond Wrna Digital’s control. If this occurs, Wrna Digital will make reasonable efforts to provide an alternative solution with a similar intended outcome.
Such third-party changes will not automatically qualify for a refund where the main training and agreed deliverables have been provided.
6. Company-Initiated Cancellation
Wrna Digital reserves the right to cancel participation, revoke access and issue a full or partial refund where a participant’s conduct, public association or credible involvement in any matter may create a material legal, safety or reputational risk to Wrna Digital, its team, clients or partners.
Upon cancellation or refund, access to programmes, recordings, support groups, materials and bonus tools may be revoked immediately.
Company-initiated refunds under this section are an exception to the Non-Refundable Item provisions.
7. Use of Participant-Shared Materials
By participating in Wrna Digital’s official WhatsApp groups, online meetings, training sessions or other communication platforms, participants agree that Wrna Digital may use, reproduce, edit or publish materials voluntarily shared by them, including feedback, testimonials, business results, designs and AI-generated outputs, for marketing, promotional and educational purposes.
Wrna Digital will not publish phone numbers, confidential information or sensitive personal data without the participant’s consent.
8. Governing Law
This Policy shall be governed by the laws of Malaysia. Nothing in this Policy excludes or limits any mandatory rights available under Malaysian law.
9. Contact Us
- Email: info.wrnadigital@gmail.com
- Phone: +6010 202 0330
10. Changes to this Policy
Wrna Digital Sdn. Bhd. reserves the right to update or revise this refund policy at any time. Please check this page periodically for any changes.
By using our services and purchasing our products, you agree to abide by this refund policy.
